AIM.STORE GUARANTEE

360 Money Back + Proof of Authenticity

With AIM.STORE

  • You get the finest regional products at your table directly from local producers, selected by our local food & wine advisors
  • You can check product authenticity and know more by scanning a QR code on the product
  • Your purchase is protected by 360-Money-Back guarantee

Proof of Autenticity

A scan of the QR code on the product is enough to see where your food was produced, who and how made it and how you can to get the best out of it with cooking and conservation tips. Shortly it will also be possible to check its authenticity and provenance on the Blockchain.

360º Money Back

The buyer is always right and gets the paid value. aim.store provides a 360-Money-Back guarantee on your purchases

  • For you to enjoying new regional gourmet products with utmost peace of mind
  • To break the fear of an experience not in line with your expectations

How it work

You push the button and get a refund

Delivery delay — nothing needs to be done by the buyer user if actual delivery date > expected delivery, then the agreed refund is automatically sent to the user’s selected payment method. Other events — normally the user is refunded on the selected payment method after returning the purchased item, but some exceptions could be made case by case

Claim a refund

REFUND POLICY

Delivery delay

Automatic refund based on days of delay

  • Up to 3 days — 20%
  • Between 4 days and 1 week — 30%
  • 1-2 weeks — 50%
  • 3+ weeks — 100%
  • 15% of value if it was a gift

Bad Products

Defective/damaged product, wrong product, etc.

Up to 100 €

  • No further actions needed. Above 100 €
  • With product pictures needed (for “defective” / “wrong” cases) or problem description (for “other” cases) needed; product return required if item value more than 1,000€

«I don’t like it»

Don’t like or changed your mind

Up to 100 €

  • Full refund for up to 3 cases in 2 months. From 100 € to 500 €
  • Full refund up to 500 € – for the first case in 6 months
  • 50% voucher code up to 500 € – for 2nd/3rd case in 6 months
CLAIM A REFUND